Virtual Phone
Receptionist

Hold time of 5 or 10 minutes? Losing patients and appointments? Let’s answer those calls with staff dedicated to your practice.

Service Line Highlights:

How does it work?
  • We use YOUR existing phone system
  • We use YOUR existing EHR program
  • Constantly communicate with your onsite team
  • Real-time instant messaging using your preferred messenger

What can they do?
  • Book appointments and answer basic patient questions per YOUR protocols
  • Answer and triage calls the same way as your current staff
  • Your staff can transfer or assign calls for us to handle
  • Perform tasks during any downtime such as booking preventive care appointments or re-booking rescheduled/canceled appointments

Staff Dedicated to YOUR office
  • Dedicated staff working only for your practice.
  • YOU can help choose the phone staff that will represent you.

What is the DrCatalyst Advantage?

  • Remote staff working your business hours
  • Direct communication through the day with your virtual phone receptionist.
  • Productivity Reports (daily or weekly)
  • 2 Levels of supervision with your staff included

    • Average savings

    $25,000 The average annual amount our clients save per full-time
    equivalent (FTE) with our remote staff.

    RCM & Virtual Staffing, Real Results

    We have grown to five DrCatalyst staff within six months – all members have become a part of our team in such a positive way, our staff enjoys communicating with them. Thank you all for all you do!!

    Michelle Castilleja

    Clinical Director Northeast Endocrinology

    Texas

    DrCatalyst vs. The Other Guys

    Features
    DrCatalyst
    The Other Guys
    90 day try us out
    2 levels of supervision included
    Using your protocols
    Written protocols developed for you
    5 point IT protection
    HIPAA BAA included
    Third Party HIPAA Compliance Certification
    Daily/Weekly Productivity Reports
    Train your remote staff
    Staff monitored for actual activity and efficiency
    Continuous Staff Training