So far it's been really, really good for our practice... It can free us from a lot of repetitious work and work that can be done by somebody else and we can just focus on the things that needs to be done.
I would have to say I would not trade my remote nurses from DrCatalyst for anything...They have been extremely great with all of our patients and with our medical staff.
One thing I like about DrCatalyst is they have somebody as a backup all the time. At the same time they are very good and very experienced in IMS as well, so that takes care of the problems.
Our nurses have been very helpful and very wonderful because they reduce the phone calls that come in during the daytime... We haven't had any turnovers since DrCatalyst."
I found DrCatalyst to be almost a blessing in disguise...I've been using DrCatalyst for at least the last year and a half and it's been fantastic for me and my practice.
They've been an incredible asset not only to my patients but to our practice and we're extremely, extremely happy and very fortunate that we have DrCatalyst as part of the CMC Fresno Team.
We have been very pleased with DrCatalyst... They have been instrumental in implementing improvements in our process. Their knowledge of IMS is a major advantage for us.
If you tell me to rate our DrCatalyst remote nurse from 1 to 5, I'll definitely give her a 10+! She is performing superbly fine and helped us a lot with our office works. She reduced the number of patients who are waiting for referrals and was able to process a lot of pending labs. Overall, I'm super satisfied with her service.
We are pleased that you are part of our team, even though we are so far way. You are doing a great job, and we will probably have you do other tasks in the future.
I am e-mailing to let you know how much I appreciate the outstanding service James provided earlier. He was very attentive and helpful. Because of his effort, I was able to receive the information I needed. Please let him know that his effort didn’t go unnoticed.
By the way, Modesto really likes Ervin from the DrCatalyst staff. We would not want him moved to a different office...
I just want to let you know that Ervin is a great guy. He went out of his way to assist me. We don't have much people nowadays who are willing to help you all the way and Ervin did that for me. I could only agree that he's one of your best people.
Please let Buster know how much Dr. Weil appreciates what he did for him today—listing the MRI’s separately in IMS. Since I don’t have Buster’s email address, would you please let him know that he made Dr. Weil’s day and that he is truly thankful for his help? Thank you and I hope you have a wonderful weekend.
I enjoy working with all of you. Inah and Lalaine are very quick on anything I ask them to do or to follow up on. I've never had a problem with them. Vince is quick as well once he's started. Overall, all are great and quick on handling appointments. Sometimes we get so many [appointments] we all can't keep up, but all of you are so sweet and helpful and I really appreciate that.
Hi April. I read the (productivity) report. Great job by fixing the insurance and dx and rebilling and completing claims. Thank you.
She learned so fast and she's doing very very well.
Please let her know that we are really pleased with her work. Deana reports that she's doing a great job so far on the referrals as well. She has cleaned up and maintained the faxes very well.
I just wanted to comment on a couple of ladies who have significantly helped me with outside referrals and changing PTP. Vanessa and Kizia are super fast to respond to my Skype messages and in getting everything done quickly.